Found Description
Responsibilities
- Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
- Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
- Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures.
- Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.
- Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.
- Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.