Customer Service Associate

JOB OVERVIEW. A reputable organization in the professional services industry is seeking a Customer Service Associate to join their team. The company enables businesses and entrepreneurs to focus on growth and innovation by taking care of administrative and operational tasks that would otherwise demand their time and attention. This vital frontline role is responsible for delivering high-quality support and exceptional service to clients while ensuring smooth day to-day operations. The successful candidate will handle key administrative tasks such as scheduling appointments, preparing quotes and proposals, and managing renewal reminders, all while maintaining excellent client communication and a professional telephone manner. RESPONSIBILITIES. Act as the first point of contact for clients, providing professional and timely support. Handle inbound and outbound calls with a pleasant and clear telephone manner. Schedule appointments and manage client follow-ups. Prepare quotes and proposal...