Customer Service Associate for Education Support

Act as a key Customer Service Representative, offering vital support to test takers and clients. Utilize your strong interpersonal skills in a full-time role located in Vancouver, BC.
In this role, you will work under the Customer Service Supervisor's guidance to provide robust support to students and stakeholders. Focus on processing requests, addressing inquiries, and promoting instructional resources to ensure a seamless customer experience.
Key Responsibilities:
• Deliver customer service through various communication channels
• Handle registrations and requests promptly
• Market instructional materials to potential users
• Refine service delivery processes for efficiency
• Collect feedback for service enhancements
Requirements:
• Minimum 1 year in customer service roles
• Sensitivity to language barriers and cultural differences
• Proficient in Microsoft Office Suite
• Ability to meet deadlines and work under pressure
• Strong written and ora...