Customer Service Associate – Back-End Process Support – Manila, Philippines

Are you searching for customer service associate jobs in Manila or office-based back-end support roles in the Philippines? Fusion CX is hiring Customer Service Associates for a voice and back-end operations program. This work-from-office role is ideal for professionals who can analyze customer records, resolve billing and transaction discrepancies, and support operational accuracy across structured service processes.

Job Description:

About the Role As a Customer Service Associate – Back-End Process Support, you will uphold organizational and account performance standards while handling customer-related activities across assigned operational channels. The role focuses on analytical problem-solving, billing and transaction review, cross-functional coordination, and consistent delivery against defined performance metrics.

Key Responsibilities

• Investigate discrepancies in work processes using sound judgment and analytica...