Customer Service Assistant

Job scope:

• Handle calls and emails promptly by providing accurate and timely information, alternatives, and solutions to customer orders
• Respond to customers' queries and concerns with the aim of achieving excellent service standard
• Follow up promptly with customers to resolve issues
• Provide respondents' feedback to respective departments to improve customer experience
• Evaluating and processing Return requests from customers
• Perform after-call administration work such as job openings, generating customs document/parcel manifest, filing, and all related matters
• Liaise with the transporter to ensure B2B shipments are delivered promptly
• Prepare billing to B2B clients for submission before the cut-off date
• Prepare weekly or monthly reports as required by Management
• Suggest Standard Operating Procedures for new procedures or processes that help create efficiency for the team