Customer Service Assistant

On-site - Pasig Fresh Graduate/Student Bachelor Full-time

Job Description

Government Mandated Benefits

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers
• Educational Qualifications: Bachelor’s degree in Business, Marketing, or a related field.
• Experience Level: Fresh graduates or students seeking entry-level positions.
• Skills and Competencies: <...