Found Description
Responsibilities
- Receives queries, requests, and complaints sent by clients via email.
- Determines proper disposition and create CRM tickets accordingly.
- Endorses completed tickets to the processing team within the set turnaround time.
- Provides appropriate responses to clients using the standard spiel.
- Drafts other responses for approval, as may be necessary.
- Do proper validation and pre-screening of requests.
- Ensures 100% accuracy of all encoded information in the system, as authorized.
- Participate effectively in the monthly team meeting.
- Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers.
- Perform other duties as may be required by immediate head.
Job Qualifications and Skills Required
- Ability to express oneself clearly and concisely in writing without any grammatical error.