Customer Service Assistant (Colombia)

Role Purpose

This role is a key frontline ambassador for the British Council, providing exceptional administrative and customer support across Customer Service, Exams, and the Teaching Centre. You will help deliver an outstanding experience for every customer, drive strong registrations and sales that contribute to our financial targets, and inspire prospective learners by arranging placement tests, consultations, and trial or demo lessons. Working within a proactive, supportive, and target‑driven team, you will play a vital part in achieving sales goals, KPIs, and annual business objectives—while ensuring our reputation for excellence shines through in every interaction.

Accountabilities

Alongside customer support, you will play a key role in driving sales performance—meeting targets, administering placement tests, delivering consultations, and guiding prospects from first enquiry to successful registration. You will promote, cross‑sell, and support Brit...