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Customer Service Assistant

Serco

Aberdeen City, Aberdeen City, United-Kingdom Full-time February 22, 2026

Found Description

Location: NorthLink Ferries, Jamiesons Quay, Aberdeen, AB11 5NP
Salary: £26,928 per annum plus benefits
Schedule: 35 hours per week, across Monday – Sunday between 6.45am – 7pm
Ready to impact a better future?
As a Customer Service Assistant in our NorthLink Ferries team, you'll help deliver a high‑quality passenger experience across one of Transport's flagship contracts. Your work will make a real difference to customers travelling through our busy Aberdeen terminal and will support a service that has a positive impact on local communities.
You'll play an important part in creating a smooth, friendly, and supportive journey for every passenger. From reservations to check‑in, you'll help shape experiences that are grounded in our Serco values - trust, care, innovation, and pride.
You'll Be Entrusted To
What you'll do as a Customer Service Assistant
Make customer reservations by telephone, email, and in person
Assist with check‑in and boarding processes
Pro...

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