Customer Service Analyst

**Your Tasks**:- Guarantee the billing process for the timely delivery of the merchandise with the fill rate established internally and agreed with the customers.
- Maintain close communication with supply chain and commercial areas for the alignment of processes for the optimization of delivery processes.
- Order Entry: EDI management, order frequencies, communication with CPFR and Planning for product availability.
- Billing: Follow-up to the timely billing process, review of incidents in electronic invoicing, re-invoicing process.
- Deliveries: Follow up with logistics and the LSP to the delivery based on scheduled appointments.Negotiating with clients for extraordinary deliveries or out of time.
- Rejection and Returns: Guarantee the minimum rejection by the customers, communicating to the commercial area and negotiating the reception of the merchandise.Monitor that the returns process is executed according to policy.
- Fill Rate: Ensure that the fill rat...