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Customer Service Analyst

Experian

Granada, Andalusia, Spain Full-time July 12, 2026

Found Description

Job Description

Working within the EMEA CSDA Operations Spain Application Support teams, contributing to client satisfaction by providing 1st line support to clients in order to resolve client´s incidents and requests following stablished procedures and tools. You will be providing application software support services to all customers in Spain, while effectively logging all incidents in the support management system and collaborating with specialist support teams to deliver effective resolutions to customers.

Main responsibilities:

  • Provide the first point of contact for both internal and external users;
  • Participate in service management and service desk functions to support software, platforms, and hosted solutions, with a focus on critical incidents;
  • Incident management, including logging, handling, escalation, prioritisation, and communication with end users;
  • Ensure that all services are delivered within agreed servi...
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