Customer Service Analyst

Location: Aguascalientes

Job Schedule: Full-time On site

Education Requirement: High school diploma or Bachelor's degree

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We are currently looking for a Customer Service representative to join our team in Aguascalientes.

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties, resolving inquiries, handling complaints and walking them through the correct process according to their original request.
• Identifies current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding Titles, End of Term, Interest rate and other subjects.
• Maintains a Quality Standard on all phone calls received, guaranteeing a minimum overall average percentage of 70% following ...