Found Description
Job Summary
Passenger Services Agent (Customer Service Ambassador), Halifax Airport. The agent is responsible for assisting passengers from international locations within CBSA Restricted Areas within the Airport Facility.
Responsibilities
- Monitor flight arrival times and arrive at the station at least 15 minutes before each flight.
- Greet all travelers in the Primary Inspection Lanes (PIL) and Satellite Primary Inspection Lanes (SPIL) areas.
- Assist arriving international passengers using the Primary Inspection Kiosk (PIK) and NEXUS machines in PIL and SPIL.
- Provide technical expertise regarding kiosk operation and general PIK process.
- Defer all CBSA‑specific queries to a CBSA officer and Global Entry/Nexus‑specific queries to a USCBP or CBSA officer.
- Offer general wayfinding support to passengers (e.g., washrooms, immigration, PHAC, duty free, customs).
- Conduct disinfection of screens and...
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