Customer Service Agent (Zapopan)

Profile

• High School diploma or GED
• 2+ years of experience in a call center environment
• High performer with proven exceptional QA scores in previous call center jobs
• Customer service oriented
• Passionate about providing outstanding customer service
• Comfortable working in a fast‑paced environment
• Bilingual English / Spanish required

Activities

• Take inbound calls from customers related to different customer service situations
• Take payments and guide customers to make payments on their own
• Read loan balances and make payment adjustments
• Commitment to first call resolution, with a sense of urgency and maximum professionalism
• Minimize the transferring of phone calls from one department to another
• Ensure delivery of excellent customer service through fast and accurate processing of calls, communication and coordinating with other departments to reso...