Found Description
The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience.
Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.
**This is not a Call Center, is a Distribution center with services offices in Zona Rio**
**Not a sales role, it's a Back Office Customer service position, assisting customers through**:
**E-mail - SMS - Chat - Web Base apps - Facebook.**
**Helping clients with inquiries related to their orders, order processing, order follow up, cancellation and troubleshoot assistance.**
**All this working in site, this is not a remote or home office vacancy.**
**RESPONSIBILITIES**
Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software
Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order.<...
Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.
**This is not a Call Center, is a Distribution center with services offices in Zona Rio**
**Not a sales role, it's a Back Office Customer service position, assisting customers through**:
**E-mail - SMS - Chat - Web Base apps - Facebook.**
**Helping clients with inquiries related to their orders, order processing, order follow up, cancellation and troubleshoot assistance.**
**All this working in site, this is not a remote or home office vacancy.**
**RESPONSIBILITIES**
Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software
Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order.<...
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