Customer Service Agent - Satisfaction Surveys

**Location**: Hermosillo, Sonora
**Schedule**: 6:00am - 3:00pm Hermosillo Time (changes to 7:00am - 4:00pm in November due to U.S. time adjustment)
**Employment Type**: Full-time
**Salary**: Up to $4,000 MXN weekly (base $1,951.42 + bonuses for performance, attendance, and calls)
**About the Role**
As a Customer Service Agent in the BIS Safety campaign, you will make outbound calls to customers to conduct satisfaction surveys about services and products. Your work helps measure service quality, customer experience, and overall satisfaction, while contributing valuable feedback for company improvements.
**Key Responsibilities**
- Make outbound calls to conduct satisfaction surveys with customers.
- Clearly explain the purpose of the survey and administer it professionally.
- Accurately record customer responses in the company database.
- Inform participants about their entry into a raffle to win a Disney trip.
- Document call outcomes, feedback, and surv...