Found Description
Position Overview
MCI is seeking a Customer Service Agent to support a diverse portfolio of well‑known clients. The role involves assisting customers with inquiries, providing excellent service, and contributing to high‑impact projects for iconic brands.
Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem‑solving.
- Research and retrieve information from various systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge. ...