Found Description
MCI is looking for an enthusiastic Customer Service Agent to support a diverse portfolio of well‑known clients. In this role you will assist customers with enquiries and provide excellent service. Strong proficiency in English, both written and spoken, is required.
Candidates must have prior call center experience, reside within 80 km of our office, and be available to work from a suitable, quiet environment with a high‑speed internet connection.
Position Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem‑solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer pr...