Customer Service Agent Part Time (Aguascalientes)

Location: Aguascalientes
Job Schedule: Full-time On site.
Schedule: Availability to work 36 hrs per week.
Schedules could fall within the time frame (8:00 am to 3:00 pm or 1:00 pm to 8:00 pm) from Monday to Friday, and Saturdays from 8:00 am until 2:00 pm.
Education Requirement: High school diploma.
Responsibilities
Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects.
Maintains a Quality Standard on all phone calls rece...