Found Description
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the role
As a Call Centre Agent and the critical front line for our water utilities client, you are responsible for providing professional, efficient, and empathetic support across a high volume of inbound inquiries and necessary outbound follow-up calls. Your primary duties include managing and resolving general inquiries, updating account information, and addressing complex billing issues (processing payments, managing direct...