Found Description
**Position Overview**:
**Key Responsibilities**:
- Support our customers by providing a great customer experience aligned to our values- Provide proactive updates to customers where required, ensuring a great experience
- Work with your team to highlight any issues causing our customers unnecessary challenges
- Take ownership of the customers journey through their queries and seek to provide a seamless customer experience
- Contribute to your team and department performance through meeting your agreed weekly targets
- Department KPIs such FCR, CSAT and Average Response Times are to be kept top of mind at all times
- Actively support business change initiatives through a positive work ethic
- Always adopt a commercial mindset, seeking opportunities to convert customers and cross
- sell to other products at all touchpoints
- Liaise with internal teams (Risk Operations, Payments, Compliance, Marketing etc) to effectively resolve customer queries
- Escalate...
**Key Responsibilities**:
- Support our customers by providing a great customer experience aligned to our values- Provide proactive updates to customers where required, ensuring a great experience
- Work with your team to highlight any issues causing our customers unnecessary challenges
- Take ownership of the customers journey through their queries and seek to provide a seamless customer experience
- Contribute to your team and department performance through meeting your agreed weekly targets
- Department KPIs such FCR, CSAT and Average Response Times are to be kept top of mind at all times
- Actively support business change initiatives through a positive work ethic
- Always adopt a commercial mindset, seeking opportunities to convert customers and cross
- sell to other products at all touchpoints
- Liaise with internal teams (Risk Operations, Payments, Compliance, Marketing etc) to effectively resolve customer queries
- Escalate...