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Customer Service Agent

Stratostaff East Africa

Kenya, Kenya, Kenya Full-time February 20, 2026

Found Description


JOB TITLE:     CUSTOMER SERVICE AGENT



 PROFILE
INTRODUCTION

 Our client,
a multinational logistics company which specializes in cargo logistics, port
terminal operations and maritime services is looking to bring onboard a Customer
Service Agent who will be responsible for effectively carrying out
order management activities and manage customer complaints in line with the
company policy and standard operating procedures.

 KEY RESPONSIBLITIES    

 

1.    Order Management:  

o   Capture orders accurately according to the SOP with minimal errors
- 100% of all orders to be captured within 1 hour. 
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