Found Description
**Position Overview**:This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns.Assists with benefits investigation and answers a variety of reimbursement related questions.Strong communication between customers, physicians, healthcare and insurance providers are critical functions of this position, with proficient communication skills in both English and Spanish.
- Process all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost share amounts for existing and new customers.
- Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers.
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely a...