Customer Service Agent - Digital Lending Operations

**Title**: Customer Service Agent - Digital Lending Operations
**Position**Type**: Full Time
**Location**: Mexicali, Mexico
Summary/Objective
Duties/Responsibilities:
- Resolve issues such as payment concerns, transaction disputes, or account access in a timely and secure manner.
- Clearly communicate procedures and policy information to customers while ensuring regulatory compliance.
- Accurately document all customer interactions in the CRM system.
- Meet or exceed performance targets related to quality, compliance, and efficiency.
- Escalate complex or sensitive cases appropriately following company and client guidelines.
- Adhere to all internal policies and industry regulations, including data privacy and financial compliance standards.
Core Competencies:
- Excellent English communication skills (verbal and written).
- Strong attention to detail, especially when handling sensitive financial data.
- Proficient with computers, CRM tools, and...