Customer Service Agent-Chat

Responsibilities

• Respond promptly to customer inquiries via chat, following standard scripts and procedures. Identify and assess customers’ needs to ensure timely resolution of routine issues. Provide accurate information regarding products, services, billing, and basic technical support. Troubleshoot routine connectivity issues, equipment problems, and service interruptions, aiming for first‑call resolution. Ensure all customer interactions and activities are accurately recorded in the system.
• Assist customers with basic new service setup, including account creation, service activation, and equipment installation. Guide customers through the standard process of upgrading or modifying services based on their needs.
• Handle routine billing inquiries, process payments, and ensure accurate billing adjustments. Update customer accounts with standard information and service changes as needed. Monitor customers’ accounts for overdue payments and initiate ...