Customer Service Agent

We are seeking a friendly and attentive customer service representative to assist customers, address inquiries, and resolve issues. The ideal candidate will be dedicated to providing a positive customer experience, ensuring satisfaction, and handling inquiries in a professional and efficient manner.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Process returns, exchanges, and orders.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs.

Qualifications

• Strong communication and problem‑solving skills.
• Excellent customer service and interpersonal skills.
• Ability to handle challenging situations with patience.