Customer Service Agent

Woolworths Financial Services | Full time

Customer Service Agent

Cape Town, South Africa | Posted on 07/07/2026

WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retailbusiness by providing in-storecredit inthe formof the Woolworths StoreCard andoffering value-addedservices including credit cards, personal loans and short-terminsurance as well as life insurance linked to otherproducts.

Job Description

MAIN PURPOSE

To maximize the delivery ofservice to customers by providing an end-to-end customer service experience.

KEY RESPONSIBILITIES

• Answer calls and/ or emails courteously and take appropriate action for each call. Obtaining customer information; verifying information; capturing information.
• Maintains and improves quality results by adhering to standards and guidelines.
• Manage and resolve customer...