Found Description
Responsibilities
- We’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today’s fastest-growing travel companies.
- You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart!
- Provide pre-departure, in-destination, and post-trip customer support:
- Handle customer contacts across channels including inbound calls, chats and cases, emails and chats
- Provide destination and trip information
- Help with visas and country-specific entry requirements
- Add or remove excursions
- Make cancellations, service amendments and refund requests
- Provide information about land and flight services
- Help to solve confusion or problems with customer bookings
- Support customers with flight delays or cancellations
- Pro...