Customer Service Agent (B2B)

On-site - Manila 1-3 Yrs Exp High/Senior High School Full-time

Job Description

We are seeking an engaged and solutions-oriented Customer Service Representative with a focus on B2B customers . You will be our primary contact point for corporate clients and contribute to a professional, fast, and value-driven customer experience throughout the customer journey. Experience, interest, or work in tech or technical support is advantageous.

Responsibilities

• Handle incoming inquiries and cases from B2B and B2C customers via phone, email, and chat.
• Provide professional support and guidance regarding products, deliveries, and contracts.
• Document cases and update customer information in our CRM system.
• Proactively communicate with customers to ensure high customer satisfaction.
• Identify and forward potential business opportunities in collaboration with relevant teams.

Qualifications