Customer Service Agent

Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector.

Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.

If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid.

Your Responsibilities

- Provide technical customer support via phone and email.

- Handle Level 1–2 technical incidents and service-related queries.

- Register and follow up customer cases using CRM and ticketing systems.

- Deliver high-quality customer experience in Portuguese, English, and Spanish.

- Escalate complex cases following internal procedures and quality standards.

- Support customers in a professional and solution-orien...