Customer Service Agent - Air Freight

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus! Apply now!



Job Summary



-HMO on Day 1

-Receive promising perks and rewards

-Experience travel opportunities

-Get recognized for what you do

-Achieve work-life balance

-Improve exponentially with enhanced learning



Responsibilities



Customer Relation Key Outcomes:



-Answer & Handle customer requests

-Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)

-Find suitable solutions for customer requests (White/Orange/Purple)

-Adhere to client-specific operational procedures (SOP)

-Represent the client to carriers and FXL network

-Negotiate with suppliers

-Validate service quotes if necessary

-Inform the customer in real-tim...