Customer Service Agent 2-PT-Bilingual-Windsor

Summary / Purpose

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence. Assesses applicants’ identity documents for validity. Provides information and assistance related to Driver Examination services. Ensures the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

• Provides excellent customer service during the delivery of all Driver Examination Services.
• Provides information and assistance to applicants for all classes of licences.
• Reviews applicant information to determine eligibility for a variety of classes of licences.
• Conducts vision screen testing, photographs applicants, and administers written and/or oral knowledge testing.
• Schedules and dispatches road tests and issues temporary licences.
• Collects fees for a variety of transactions.
• Investigates problems or errors on the driver record and initiates corrections.
• Compli...