Found Description
Customer Service Professionals (CSP’s) on the Provider Billing Inquiry are responsible for successfully answering claims-related inquiries from our network providers while also communicating with internal Billing and Collection team to address these concerns.
Primary Duties & Responsibilities
- Receive inbound phone calls from a phone queue
- Field and provide timely response to all daily inquiries from providers & collection staff regarding claim status.
- Effectively communicate the billing process and timing expectations to the caller.
- Communicate with other departments within MedRisk if needed to assist in resolving claim inquiry; such as Accounting, Provider Relations, and Account Management (Account Reps & Corporate Account Executives (CAE’s).
- Consistently meet MedRisk Customer Support Service & Quality standards
- Consistently maintain the Total Agent Availability (TAA) goal monthly.
- Understand Med...