Customer Satisfaction/Quality Metrics Analyst

Customer Satisfaction/Quality Metrics AnalystJoin to apply for the Customer Satisfaction/Quality Metrics Analyst role at AptivOverviewCustomer Satisfaction/Quality Metrics Analyst – AptivResponsibilitiesCreate user-friendly reporting tools and scorecards for users and for quality leadership review and actionFormulate, format, publish, and analyze global quality metrics the 1st week of every monthPull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reportsProvide timely charts and summaries based on the data results, noting key messages to upper management about trends or significant aspectsAct as an administrator for the QSYS CCM complaint management cross-divisional system used globally in AptivTrain users on deployed tools and maintain system documentationAnswer user questions in team calls, chats, and one-on-one as requiredProvide Customer Quality Engineers with returned material author...