Found Description
Voice of the customer.
- Provide suggestions / solution plan to internal functions for customer problem solving.
- Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Aptiv products in their processes.
- Work with the team to implement cost reduction initiatives where applicable.
- Establish and maintain oral and written communications with the appropriate Customer and Aptiv contacts / organizations
- Track Customer complaints (WFCC -formal as well as Informal)
- Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
- Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
- Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
- Participate as part o...
- Provide suggestions / solution plan to internal functions for customer problem solving.
- Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Aptiv products in their processes.
- Work with the team to implement cost reduction initiatives where applicable.
- Establish and maintain oral and written communications with the appropriate Customer and Aptiv contacts / organizations
- Track Customer complaints (WFCC -formal as well as Informal)
- Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
- Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
- Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
- Participate as part o...