Customer Satisfaction Coordinator

Job OverviewWe are looking for a proactive and customer-oriented professional to join our Customer Service team.This position is responsible for providing excellent support to customers, ensuring timely follow-up on requests, and maintaining effective communication with internal departments to guarantee customer satisfaction.
#J-***-LjbffrResponsibilitiesProvide support to customers via various channels, responding to inquiries, complaints, and product questions within the required time frames.Use ERP/CRM systems to receive, process, and deliver customer orders, entering them accurately, and maintaining constant communication regarding status and delivery dates.Follow up on and resolve disputes on sales orders, deliveries, replacements, and returns to maintain a high level of customer service.Maintain customer account notes, routing guides, price guidelines, and special‐order handling instructions.Collaborate with Quality Control, Procurement, Sales, and other teams to ensure se...