Found Description
The purpose of the role is to respond efficiently and effectively to enquiries from customers and colleagues, correctly identifying their query and providing an appropriate timely response in-line with the terms, conditions and policies in a positive manner.
Qualifications
- PC Literate to a good standard, knowledge of Microsoft Office products
- Effective verbal and excellent written communication skill
- Strong interpersonal and problem-solving skills
- Asking questions to define the root cause of the query
- Flexible and responsive to change
- Experience of Contact Center environment
Responsibilities
- Provide a high level of customer satisfaction to all users and third parties.
- Respond to each contact in line with the SLA & KPIs.
- Build and maintain effective relationships with both external and internal customers.
- Respond effectively to feedback and coachi...