Customer Sales & Service Representative

Overview

We are seeking a Customer Service Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

• Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
• Prepare quotes by costing materials, supplies, subcontractors, and labor.
• Obtain quote approvals, making follow up calls as necessary.
• Create Work Orders describing symptoms...