Customer Retention Associate (Voice) - For Pooling

Role Overview

We are building a talent pool of Customer Service Representatives (CSR) that focuses on retention — this is not an immediate hire, but an opportunity to be considered for upcoming openings as our team grows. We’re looking for passionate, customer‑focused individuals who can deliver real value to our customers — not just resolve issues, but build loyalty, prevent churn, and drive long‑term satisfaction. As a Customer Retention Associate, you’ll handle inbound inquiries via live chat and phone, and proactively reach out to customers through outbound calls to offer personalized solutions, upsell relevant products, and keep them coming back. Selected candidates will initially join our Customer Experience team on a 3‑month contract — with the possibility of full‑time employment based on performance.

Key Responsibilities

• Make outbound calls to customers — save accounts, offer solutions, and close retention conversations with confidence (~...