Customer Retention and Telesales Specialist

About the role

We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction.

Duties & Responsibilities

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers' needs.
• Maintain an excellent knowledge of our portfolio of products and services.
• Respond to incoming requests for cancellation of services and identify opportunities to achieve retention.
• To consistently achieve and exceed sales and retentions targets.
• Direct customers to our online knowledge base to improve their future self-service capability.
• Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
• Report regularly to Tele...