Customer Resolutions Specialist - 12-month fixed term contract

Join Avant – Australia's Leading Medical Defence Organisation

At Avant, we are committed to supporting, protecting and defending healthcare professionals throughout their careers. As Australia's largest medical defence organisation, we provide medico-legal protection, risk management advice, legal representation, insurance solutions, education, advocacy and support to more than 80,000 members nationwide.

About the Role

We are seeking a Customer Resolutions Specialist to join our Medical Indemnity team. Reporting to the Head of Assurance, this role plays a key part in supporting the effective management and resolution of member complaints while driving best-practice complaints handling across the business.
You will work closely with frontline teams to ensure complaints are accurately captured, investigated and resolved in accordance with regulatory requirements and internal standards. The role also contributes to identifyin...