Customer Resolution & Reconciliation Officer

The Customer Resolution & Settlement Reconciliation Officer is responsible for supporting daily operational activities relating to settlement reconciliation, dispute resolution, chargebacks, and exceptional transaction handling across NETS payment products and acquiring channels.

The role supports operational processing, investigation, and resolution activities to ensure timely reconciliation, accurate transaction handling, and smooth operational delivery.

This position requires good analytical skills, attention to detail, and the ability to manage operational cases in a fast-paced environment while working closely with internal stakeholders, banks, merchants, and external partners.

Job Description

Team and Position Summary

The Customer Resolution & Settlement Reconciliation Officer is responsible for supporting daily operational activities relating to settlement reconciliation, dispute resolution, chargebacks, and exceptional transacti...