Found Description
Senior Customer Service Coordinator (SAP SD SME)
Are you an experienced customer service professional with deep SAP SD expertise and a passion for process improvement?
We are seeking a Senior Customer Service Coordinator (SAP SD SME) to serve as a key liaison between customers and internal teams, ensuring exceptional service, accurate order fulfillment, and efficient resolution of customer issues. This role will also act as the Subject Matter Expert (SME) for SAP customer service and order management processes, supporting continuous improvement initiatives and operational excellence.
Key Responsibilities
Customer Service & Account Management
- Manage a portfolio of strategic and high-volume customer accounts.
- Serve as the primary escalation point for complex customer inquiries, order issues, delivery concerns, and service challenges.
- Build and maintain strong customer relationships through proactive communication and responsive...