Customer Representative (Italian-Speaking) - On Site NW01

Job Title

Customer Representative (Italian‑Speaking) - On Site NW01

Job Description

A Customer Service Representative on‑site in Barcelona, responsible for handling customer contacts via telephone, email, chat and automated alerts, solving users’ demands and ensuring compliance with SLAs. The role requires maintaining service and product knowledge, escalating issues to mentors, and following project processes.

Responsibilities

• Take incoming customer contacts (telephone, email, chat, automated alerts) and solve user demands


• Log call details onto the call management system, deliver responses and resolutions within SLA


• Maintain service and product knowledge and expertise related to applications specific to individual customers


• Escalate potential service issues to mentors


• Follow all processes and procedures of the project


• Ensure ...