Customer Representative (Dutch-speaking) - On-site (Barcelona)

Job Description

If you’re looking to grow and be inspired, as a Customer Service Representative in Valencia (On‑site), you will be part of our team of game‑changers who are powering the brands of the future in the automotive industry.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer contacts (via telephone, email, chat, other automated alerts) and solve users' demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise.
• Escalate potential service issues.
• Guide customers through the claims process.
• Monitor and report on customer service performance.
• Keep up to date with all the latest produ...