Customer Reliability Service Manager

**Role:
- **_**Customer Reliability Service Manager **_
**Location:
- Queretaro Mexico**
**Duration:
- Long term contract**
Job Description & Skill Requirement:
Act as primary interface to the customer for all aspects related to the consumed services.
- Understand customer business model and trends, periodicity to anticipate capacity need.
- Follow-up customer activity linked to our Cloud Services on social media or other communication channels (ex. be aware of advertising campaign, new offer, etc.).
- Take ownership of the signed service contract and ensure all agreements are documented and followed.
- Gather and maintain up-to-date customer information details on CRE side (ex. confluence, ServiceNow, CMDB, etc.).
- Ensure procedures comply with regulations, per customer specifications of export of data or security rules.
- Manage sub-contracts or partners when relevant.
Contributes to SLA/OLA definition (customer or sub-contr...