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**Description**At Xe, we live currencies.We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile app and by phone.Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
**ABOUT THIS ROLE**The purpose of the Customer Relationship Manager is to effectively manage customer complaints, ensuring the reputation of Xe is protected and that all complaints are handled within regulatory guidelines.Working closely with the wider management team and support teams across the business, the jobholder will lead from the front in ensuring a high-quality service is being delivered to customers.This will include providing feedback to managers on individuals and process...