Customer Relationship Manager (North Cebu & East Visayas)

Customer Relationship Manager (North Cebu & East Visayas)

Job Description

A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty. This role will be assigned in North Cebu & East Visayas.

Duties & Responsibilities

• Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services.
• Client retention: Focus on retaining existing clients by addressing concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate risks or challenges that may impact client satisfaction or loyalty.
• Account management: Serve as the main point of contact for clients, ensuring effective communication and respons...