Customer Relationship Manager

A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.

Responsibilities

• Relationship management: develop and nurture client relationships by understanding their needs, goals, and preferences, and actively engage to build trust.
• Client retention: focus on retaining existing clients by addressing concerns, resolving issues, and providing high‑level customer service.
• Account management: serve as the main point of contact for clients, ensuring effective communication and responsiveness to inquiries.
• Upselling and cross‑selling: identify opportunities to expand product or service offerings and collaborate with the sales team to generate new revenue streams.
• Issue resolution: handle and resolve client complaints in a timely manner, escalating complex issues to appropriate internal stakeholders.
• Performance analysis: mon...