Customer Relationship Executive

➢ Post-Installation Feedback

• Conduct customer feedback calls after installation of Whitelion home automation systems.

• Verify installation quality, system functionality, and customer understanding of product usage.

• Ensure customers are satisfied with the installation team and overall experience.

➢ Post-Service Feedback

• Take feedback after service visits / maintenance calls.

• Evaluate engineer performance, response time, and issue resolution quality.

• Capture customer concerns, recurring issues, or dissatisfaction.

➢ Customer Engagement

• Maintain professional and positive communication with customers.

• Guide customers on basic usage of smart home systems, if required.

• Build strong and long-term customer relationships.

➢ Complaint Handling & Escalation

• Identify service...